Returns & Exchanges

At Qure™, we stand behind our clinical-grade technology and want you to be completely satisfied with your skincare journey. If you are not happy with your results, we offer a 30-day return window for all devices and skincare products.

1

Initiate Your Request

Contact our dedicated support team with your order number and reason for return to receive your Return Merchandise Authorization (RMA) number.

2

Prepare Your Package

Securely pack your Qure™ items in their original packaging, ensuring all attachments, cables, and manuals are included to qualify for a full refund.

3

Ship It Back

Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location; please keep your tracking receipt for verification.

4

Receive Your Refund

Once our quality control team inspects your return, we will process your refund back to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing